FAQ
How can I contact you?
The best way to get in touch is via WhatsApp on +44 20 8050 2533. Our team will get back to you as soon as possible.
How long does delivery take?
Orders are usually delivered within 2–3 working days after dispatch. You’ll receive tracking details once your order has shipped.
What payments methods can I use?
We accept Visa, Mastercard, AMEX, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Discover, Diners Club, and UnionPay.
Do you offer kerbside delivery?
Yes. Large items like beds or couches are delivered on pallets and will be kerbside only. Please ensure you have assistance if needed to bring your items inside.
What if I change my mind?
We offer a 14-day return policy. If you’re not satisfied with your purchase, you can return it within 14 days of delivery. Items must be unused and in original packaging (Re-stock fees apply)
Do your products come with a warranty?
Yes, all AURA products come with a 1-year warranty, giving you complete peace of mind.
Can I pay in instalments?
Yes, we offer flexible payment options through Klarna, including pay-in-3 and pay-later options. Choose Klarna at checkout for eligibility.
Are your products ready to ship?
Most items are in stock and ready for quick dispatch. If an item is out of stock or made to order, it will be noted on the product page.
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